Returns/Exchanges | Aleli Jewels – Aleli Jewels

Returns

We hope you love your new jewels and continue to shop with us! If you are unsatisfied for any reason, you may return the product within 30 calendar days of purchase date. At this time we do not offer product exchange, only refunds.

To return an item, please follow the instructions below:

  • Send us an email to contact@alelijewels.com and mention your order reference and the item(s) you would like to return. We will issue you a return address before you can send back any items.
  • Send the item(s) in the original packaging.

Refund Conditions: 
- Item(s) must be in new or unused condition 
- Item(s) must be in its original packaging
- No refunds on sale items 

All shipping and handling charges (e.g. custom fees, duties or taxes)  are non-refundable. 
Shipping costs and other fees associated with sending your return item(s) back to Aleli Jewels will be the responsibility of the customer.
Once you have sent your package back to us, we'll let you know via email as soon as we've received it. Your refund will be processed within 5-10 business days after receiving your package. Refunds will be issued to the original payment method (credit card/Paypal). 

Aleli Jewels is not responsible for products that it does not receive or that is not returned in accordance with these terms.